HOW LONG UNTIL MY ORDER WILL BE SHIPPED OUT?
- After receiving payment for your order we will process and ship your order within 1-3 business days.
FROM WHERE DO YOU SHIP YOUR ORDERS?
- We ship most of our orders from New York, NY and depending of your location we will ship your order from one of our fulfillment centers closest to you in order for you to receive your order as soon as possible.
- Some items are shipped from different fulfillment centers which are not in New York, NY. If you want to know exactly from where your item is being shipped please just send us a message via our Contact us page or via the live chat feature.
What items are returnable?
- Within 14 days of receipt of your shipment
- In original condition
- In the original packaging
What items are non-refundable?
- Free gifts or promotional items
- On Sale items are all final sale and non refundable
Are there any charges for return?
- There is no charges for return
- Original shipping charges is non-refundable
- You are responsible for return shipping charges
How do I return?
- Go to our return page
- Enter your order number and email address in the fields above and click Start a Return
- Follow the screen instructions and select the items you want to return
- You will get a confirmation email with shipping guidelines
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 business days.
If you have further questions please go to our Contact page and send us an email or use our Live chat option to contact our customer service team.